FAQ

How to shop online?

Orders can be placed on our website or by phone .If you have seen an item in the catalog, just enter the article number in . Items are saved in the shopping bag for 1 hour but don’t wait too long, the items are not reserved.

When you're finished shopping, click on “Shopping bag" to place your order. Price, estimated tax and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking link to trace your order.

An item added to my shopping bag was suddenly sold out at checkout. How is this possible?

The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout.

How do I cancel or edit a placed order?

Log into Order History and select "Pending Orders". Here, you can edit or cancel pending orders that haven't been processed yet.